FREQUENTLY ASKED QUESTIONS

Yes! First Aid Connect is proud to be a Canadian Red Cross & Heart and Stroke Foundation of Canada training partner. All of the courses we offer are certified through these wonderful organizations, recognized nationally, and meet all WSIB / provincial guidelines. View all our Red Cross courses and Heart & Stroke courses.

Certification length depends on the type of training. First Aid & CPR certifications are valid for 3 years. BLS Provider certifications are valid for 1 year. ACLS/PALS certifications are valid for 2 years.

Blended learning combines in-class instruction with an online portion done beforehand. The online portion is self-paced and covers theory, while the in-class training covers hands-on skills. When registering, you choose your in-person date and must complete the online portion before attending. Learn more about our blended training options.

Emergency First Aid & CPR is a shorter, introductory course. Standard First Aid & CPR is our most comprehensive Red Cross course, covering emergencies from poisons to environmental emergencies. See our guide on choosing the right training level.

Standard First Aid: 6-8 hours in-person (plus online). Emergency First Aid: 4-5 hours. CPR/AED Level C: 3-4 hours. BLS Provider: 4 hours. Online portions must be completed before the in-person session.

There is no strict minimum age for First Aid & CPR training. However, we recommend participants be at least 12-14 years old to fully understand and physically perform the skills. For younger participants, please contact us to discuss options.

Cancellations or reschedules made more than 3 business days before your course date are eligible for a full refund or free reschedule. Within 3 business days, there is a $35 fee to cancel or reschedule. Same-day cancellations or rescheduling are not permitted. Contact us as soon as possible if you need to make changes.

Yes, you can reschedule your training date. With more than 3 business days notice, rescheduling is free. Within 3 business days, a $35 fee applies. Same-day rescheduling is not available. Contact us to arrange a new date, subject to availability.

We have two convenient Ottawa locations: Kanata (Ottawa West) and Saint Laurent (Ottawa East). Both facilities are fully equipped with training mannequins, AEDs, and all necessary equipment. View our location details and directions.

Please bring a valid photo ID, wear comfortable clothing that allows you to kneel on the floor (for CPR practice), and bring any reading glasses if needed. We provide all training materials, equipment, and a light snack. You may want to bring a water bottle.

Yes, free parking is available at both of our Ottawa training locations. Our facilities are also accessible by public transit. See our locations page for more details.

Red Cross certifications are valid for 3 years. You can recertify anytime before expiry. Taking a recertification course extends your certificate for three more years. If expired, you must take the full course. Read our complete recertification guide.

BLS renewal is required annually (1-year validity). ACLS and PALS renewals are every 2 years. You must have a current (non-expired) certificate to renew.

Once you register for a blended course, you will receive an email from the Canadian Red Cross (my.account@redcross.ca) with the subject: 'Action Required: Register for your new Red Cross Account'. Follow the instructions to set up your account. Check your spam folder if you don't see it within 24 hours, or contact us for help.

Visit myrc.redcross.ca, sign into your Red Cross account, and navigate to 'My Profile' → 'My Online Courses'. Your courses will be listed with options for both English and French training.

Once your full course is completed (both online and in-person), a PDF certification will be emailed within 1-3 business days. You can also access it anytime from your Red Cross account under 'My Certifications'.

Healthcare professionals need BLS (Basic Life Support) Provider certification. This includes nurses, PSWs, paramedics, dental staff, and medical students. BLS is valid for 1 year. Read more about BLS training for healthcare providers.

Daycare staff and ECEs in Ontario require Standard First Aid & CPR/AED Level C under the Child Care and Early Years Act. Learn more about daycare staff CPR requirements and ECE certification requirements.

Yes, most fitness certifications and gyms require current First Aid & CPR. Standard First Aid & CPR/AED Level C is recommended for fitness professionals. See our guide on CPR & First Aid for Personal Trainers.